Your questions, answered. Let’s clear the plate.
We know marketing can be overwhelming, but we’re here to make it simple, clear, and results-driven. Browse our FAQs to learn how we work and why we’re the best fit for your hospitality business.
General Questions
What types of businesses do you work with?
We work exclusively with hospitality businesses, including restaurants, cafes, bars, and hotels. Our expertise in this industry ensures we know exactly what it takes to grow your brand, attract more customers, and maximize your revenue.
What sets Served Marketing apart from other agencies?
Most agencies focus on vanity metrics—likes, impressions, and engagement. We focus on what actually matters: growing your revenue. Our custom-built CRM tracks every customer, campaign, and dollar, so you know exactly where your growth is coming from.
Can I see examples of your work?
Absolutely! Check out our Case Studies page for detailed examples of how we’ve helped hospitality businesses like yours achieve measurable results.
Do you offer guarantees?
While no one can guarantee specific results, we do guarantee our commitment to delivering high-performing campaigns and actionable insights. Our track record speaks for itself.
Services
What is CRM, and how does it work?
Our CRM is a powerful tool that tracks the entire customer journey. From where leads are coming from (ads, social media, email) to what drives conversions, you’ll have full visibility into your marketing performance. It also makes reengaging customers via email and SMS a breeze.
What’s included in your ad campaigns?
Our ad campaigns include everything from strategy and design to precise targeting and optimization. We also create custom landing pages and integrate automation tools to ensure your campaigns deliver maximum ROI.
Do you handle social media content?
Yes! Our team creates scroll-stopping visuals, videos, and captions tailored to your brand. We also design a posting strategy to grow your organic reach and engagement.
What’s the ‘Get Served’ online ordering solution?
‘Get Served’ is our alternative to Uber Eats and other commission-heavy platforms. It allows you to take online orders without paying massive fees and provides on-demand delivery options, so you don’t need your own drivers.
Do you work with influencers?
Yes! We have strong partnerships with Australia and New Zealand’s top foodie creators. We’ll connect you with influencers who align with your brand to drive traffic, engagement, and conversions.
What’s your approach to influencer marketing?
We manage everything—finding the right influencers, negotiating contracts, and integrating their content into your campaigns. This ensures that your collaborations are seamless, impactful, and ROI-focused.
Results & ROI
How soon will I see the results?
Most clients see measurable results within the first 60 days. This includes increased traffic, higher conversions, and a noticeable uptick in revenue.
What kind of ROI can I expect?
While results vary depending on your business, our clients typically see a 3-5x return on ad spend (ROAS). For some, this number has been even higher!
How do you measure success?
Success is measured through your CRM data, which tracks every lead, sale, and campaign result. We focus on revenue growth, customer retention, and delivering a clear ROI.
How transparent are you with reporting?
Extremely! You’ll have 24/7 access to your CRM, where you can see exactly how your campaigns are performing. We also provide regular updates and strategy calls to ensure you’re always in the loop.
Pricing & Process
How much do your services cost?
Pricing depends on the scope of work, but our services are designed to deliver high ROI. We’ll provide a custom proposal after learning about your specific goals and needs. Contact us for a free strategy session to get started.
Do I need a long-term contract?
We work with our clients on an initial 3–6 month partnership because sustainable growth takes time. This allows us to fully optimize your campaigns, refine strategies, and deliver the substantial results you’re looking for. After that, you’re free to continue month-to-month—but we’re confident you’ll want to keep growing with us!
What’s the onboarding process like?
We start with a discovery session to understand your business and goals. From there, we’ll set up your CRM, design your campaigns, and kick off your strategy. The process is seamless, and we’ll guide you every step of the way.
Collaborations & Influencers
How do I become an influencer partner?
Submit your interest via our Influencers Page. We’ll review your profile and, if it’s a good fit, connect you with brands in your niche.
What’s the benefit of being in your influencer network?
You’ll gain direct access to paid collaborations with top hospitality brands, exclusive event invitations, and insights to grow your influence. It’s a win-win partnership!
How do you select influencers for campaigns?
We match influencers based on audience demographics, engagement levels, and alignment with the brand’s values. We ensure every partnership is authentic and impactful.